2010 Faculty List

2010 Keynote Speakers

Tony Wanderon
President
Allstate Dealer Services
Tony Wanderon is President of Allstate Dealer Services (First Colonial Insurance Company, American Heritage Insurance Services, Pablo Creek Services, Inc.), a Sr. Vice President of American Heritage Life and Assistant Vice President, Emerging Businesses at Allstate Insurance Company. Since becoming President of Allstate Dealer Services in 2001, he has broadened the company’s relationships with auto dealerships, implemented new infrastructure and expanded its products and sales countrywide. He also led Allstate into the Vehicle Service Contract business, both in the underwriting and administration of its private label, and CarMor_® branded VSA. Tony also serves on Allstate’s Emerging Businesses Strategic Steering Committee. Prior to his current role, Tony was partner and president of ERJ Insurance Group and managed the auto dealer aftermarket products and training division. ERJ established in 1981, provided F&I products and training to dealers country wide. In 1999, ERJ was acquired by American Heritage Life (AHL) and combined with the Credit Division of AHL, which sold a variety of credit life, disability and collateral protection products through banks, credit unions and customer finance companies, furniture, jewelry stores and auto dealerships. Later that year, American Heritage Life was acquired by Allstate. Tony has more than 24 years experience in the insurance and auto industry and has personally trained thousands of finance and insurance managers and sales staff. Tony is a former board member of the Consumer Credit Insurance Association (CCIA) and Guaranteed Asset Protection Alliance (GAPA).

Forrest Heathcott
President
JM&A Group
Forrest Heathcott is president of JM&A Group (JM&A), one of the largest independent providers of finance and insurance (F&I) products and services in the automotive industry, and executive vice president of parent company JM Family Enterprises, Inc. (JM Family), a diversified automotive corporation ranked by Forbes as the 30th-largest privately held company in the U.S. Heathcott is responsible for directing, administering and overseeing the activities relating to JM&A’s F&I, warranty products and services operations. He also serves as a member of JM Family’s Executive Management Team, which oversees the development and implementation of the company’s long-range planning and strategies for future growth. Founded in 1978, JM&A is an inter-related group of companies that offer quality F&I retail products and systems for approximately 2,800 automotive dealerships and retail automotive outlets, which represent all manufacturer makes and models. The products are designed to help maximize profitability on vehicle sales and after-sale opportunities.
Heathcott has 31 years of automotive marketing and retail experience. He joined the company in 1993 as director of remarketing for JM Family subsidiary Southeast Toyota Distributors, LLC (Southeast Toyota). A year later, he transitioned to JM Family subsidiary World Omni Financial Corp. as vice president of national sales and remarketing. In 1999, Heathcott rejoined Southeast Toyota as group vice president, Distributor Operations. He was promoted to group vice president, assistant general manager of Southeast Toyota that same year, and became senior vice president, assistant general manager in 2004. Heathcott was promoted to his current position in June 2007. Before joining JM Family, he served over 14 years in a variety of regional and national posts with Nissan Motor Corporation in the United States.
Heathcott graduated from Harding University with a bachelor’s degree in marketing. He is currently serving as Chairman of the Boca Raton Chamber of Commerce Board of Directors. He is also an active supporter of Habitat for Humanity, Boca Ballet Theater Company, Youth Automotive Training Center, United Way of Broward County, The Boggy Creek Gang and Saint Andrew’s School. He and his wife, Chris, have two children and reside in Boca Raton, Fla.
JM Family (www.jmfamily.com) is currently ranked No. 28 by FORTUNE® as one of the 100 Best Companies to Work For, its 12th consecutive year on the list. The company is also ranked No. 8 on Computerworld’s list of “100 Best Places to Work in IT.”
In addition to JM&A, primary subsidiaries and divisions include: Southeast Toyota Distributors, LLC, the world’s largest independent distributor of Toyota and Scion vehicles; World Omni Financial Corp., a diversified financial services company; JM Service Center LLC, the company’s internal shared services center; and JM Lexus, the largest volume Lexus dealership in the world. Headquartered in Deerfield Beach, Fla., JM Family has major operations in Jacksonville and Margate, Fla.; Commerce and Alpharetta, Ga.; Mobile, Ala.; and St. Louis, Mo.

Terry Keating
Managing Director
Amherst Partners
Mr. Keating provides strategic and financial advisory services, including strategic planning, ownership/management transition, merger and acquisition advisory, and turnaround and restructuring advisory services to middle market financial services and business services companies. Mr. Keating has spent more than 15 years in the financial services industry working with a diverse group of companies in a variety of roles. Specific industry expertise includes consumer and commercial finance, leasing and financial technology companies.
Prior to joining Amherst Partners, Mr. Keating spent more than 25 years in the financial services industry working with middle market clients. As a senior executive at LaSalle Bank, Mr. Keating established a business unit charged with providing credit and other bank products to the financial services sector, including consumer finance, commercial finance, leasing and mortgage banking. Mr. Keating understands the policies, procedures, practices and technology used by successful financial services companies. Having performed due diligence on over 400 companies, Mr. Keating has strong operational knowledge and understands the “best practices” necessary for success. Mr. Keating has served as an expert witness and provided testimony in criminal and civil matters. He is a frequent speaker at industry conferences and seminars, regularly quoted by the media, and written articles on the financial services industry.
Mr. Keating earned a Bachelor’s degree in Economics from Valparaiso University and an MBA from the Keller Graduate School of Management at DeVry University. Mr. Keating is a member of the American Financial Services Association (AFSA), Association for Corporate Growth (ACG), Turnaround Management Association (TMA), American Bankruptcy Institute (ABI), Risk Management Association (RMA) and the Executives Club of Chicago. Mr. Keating also serves on the Board of Directors for Kaleidoscope, Inc., a child social services agency in Chicago that helps troubled, abandoned and neglected children. He served as Treasurer from 1995 through 1998, and Chairman from 1998 through 2006 and is currently the Chair of the Development Committee. Mr. Keating also serves on the Board of Directors for River North Chicago Dance Company.

Scott Allan
President/CEO
Oceanic International
Scott J. Allan currently serves as the CEO of Oceanic International as well as the President and CEO of Oceanus Reinsurance, A.I. Mr. Allan also serves on the Board of Directors of Oceanus Reinsurance, A.I.
Mr. Allan has more than 20 years experience in underwriting, sales and marketing of multiple insurance and reinsurance lines, which includes many F&I related products such as vehicle warranties/service contracts, GAP and tire & wheel. Mr. Allan is also responsible for the formation/creation and implementation of numerous Reinsurance companies, including Oceanus Reinsurance, A.I. In addition, Mr. Allan acts as a reinsurance consultant for numerous US insurance companies rated A by AM Best on matters of technical assistance, pricing, underwriting, sales, marketing, updates on market conditions, industry changes and other areas that may affect their business.
From 2005 to early 2006, Mr. Allan was the Chief Underwriting Officer and Director of Ayreo Holdings Limited and Ayreo Insurance, Ltd.
From 1995 to 2005, Mr. Allan served as AVP of Reinsurance at Universal Underwriters Group (Zurich), where he was responsible for the creation and implementation of all reinsurance structures and loss sensitive programs.
From 1990 to 1995 he worked as a multi lines Reinsurance Underwriter for Employers Reinsurance Corporation.

2010 Confirmed Speakers

Brent Allen
President-Systems Warranty Dept.
StoneEagle Insurance Systems
Brent Allen is the President of StoneEagle Ins. Systems Warranty department and StoneEagle.com. He has 20 years of experience in developing software solutions for the Service Contract Industry. He has worked in every aspect involved in the development and application of Administration systems ranging from receipts of cash to claims adjudication and loss control reporting. Brent has led the StoneEagle team in over 30 service contract system conversions and implementations. He and the team of managers at StoneEagle have created some of the foremost solutions in the industry including credit card payment processes for third party administrators, dealer penetration reporting, service bay sales, direct marketing applications, and data transmittal services.

Peter Biscardi
President
National Auto Care Corporation
Peter Biscardi has been involved in the automobile industry since the early seventies. His experience runs the gamut from retail and wholesale to leasing and rental and fleet administration; working primarily in the Northeast.
In 1973, Pete was instrumental in opening the first retail sales operation for the Hertz Corporation, consequently serving in various management positions within the automobile industry.
After a number of years, he began thinking about striking out on his own and, in 1982 he formed P&L Enterprises, an independent agency specializing in the marketing of vehicle service contracts to automobile dealerships. It was his success in this field that brought him to the attention of one of the largest vehicle service contract administrators in the country, based in San Diego, CA and in 1986 he joined that company as its Northeast Regional Manager, setting a number of production records for that region. In 1990, he joined NAC as the Executive Vice President and in August 2003, Pete was named President of NAC. Under his continued leadership, National Auto Care maintains its reputation as a competitive force in the service contract industry.

William Buckley
Service Manager
Centennial Buick GMC
Employed with Centennial Buick, GMC, Mazda as Service Manager, William Buckley has been in the automotive industry 32 years mainly with GM and in the 1980’s with Goodyear Tire & rubber. He has been President of GM Service and Parts Mangers club for 2 years, 1999 and 1994 and has been Secretary/Treasurer since 1995. William is also on the ASEP committee which is Automotive Service Excellence Program as well as the CSN Community College of Nevada. He heads the GM training for the local GM Dealers in town and was given the community leadership award in 2009 from the Vocational High Schools in Las Vegas.

Roger Camperi
Service & Parts Director
Findlay Toyota & Scion
Roger Camperi is the Service and Parts Director at Findlay Toyota and Scion in Henderson, Nevada. His career began as a used car technician at a Toyota dealership in 1984. Roger has held several positions from Master Technician to Service Advisor to Shop Foreman and now the Director. He is currently married with 2 daughters and resides in Henderson NV. Roger has been with Findlay Toyota Since 1998.

Brian Casey
Partner
Locke Lord Bissell & Liddell LLP

Brian T. Casey is a partner in the Atlanta office of Locke Lord Bissell & Liddell LLP. As co-leader of Locke Lord’s Corporate Insurance Practice Group, and a member of the firm’s (a) Corporate(b) Capital Markets and (c) Healthcare Practice Groups, Mr. Casey focuses on (i) corporate, (ii) merger & acquisition, corporate and structured finance and other transactional, and (iii) regulatory matters for corporate clients in the insurance, financial services and health care industries. One highly specialized facet of Mr. Casey’s practice is insurance-linked securities and related insurance capital markets transactions. His clients include insurance companies, insurance holding companies, managing general agents and insurance agencies, third party and claims administrators, banks and other financial institutions, investment banks and reinsurance companies.

Richard Finney
Vice President, Business Development
Mosaic Compliance Service
Richard Finney has over 25 years experience in the automotive industry. Richard started his career in 1985 with General Motors Acceptance Corporation. While there, he held several positions on the Southeast Region’s marketing team including Training and Diversity Manager, F&I Consultant, Commercial Lending/Dealer Credits and Acquisition Analyst. Richard is AFIP-certified, and holds certifications in federal regulations such as ECOA and Reg. B, FCRA, Consumer Privacy & Data Security, Reg. Z, Reg. M, Safeguarding Personal Information, Preventing Harassment in the Workplace, Managing Retail Operations and Making Credit Decisions. Richard graduated from Pennsylvania State University.

James S. Ganther
President & CEO
Mosaic Compliance Services
James S. Ganther is the President of Mosaic Compliance Services, a lawyer-created company that provides legal compliance services on behalf of retail dealerships. He is a member of the National Association of Dealer Counsel, and has been honored as a member of F&I Management and Technology Magazine's “Who’s Who in F&I.” He is a frequent author and speaker on compliance topics, and co-authored The FTC Safeguards Rule Compliance Kit, Second Edition. He lives in Tampa, Florida with his wife and their seven children. His hobbies include Little League, car pools, and tuition.

Lori Hallissey
Senior V.P. Administration
Protective Life Insurance Company
Lori has been in the auto and insurance industry since the early 1980’s. After spending several years at a GM Dealership she became enamored with F & I ancillary products and the aftermarket aspect of the business and began steering her career in that direction. She worked for a TPA, and then very large multi-state agency and helped build a TPA start up that was later acquired by Protective. In her 23 year career with Protective, she has been involved in multiple acquisitions, system conversions and currently holds the title of Sr. Vice President – Administration where she oversees the operations and administration of the APD offices in Los Angeles, Canada and Chicago where she is based.

Kevin Jacobs
National Training Manager
Allstate Dealer Services
Kevin Jacobs, as the National Training Manager for Allstate Dealer Services, is responsible for designing, implementing and facilitating training initiatives for individual dealerships, credit unions, third-party administrators, general agents and OEMs. His more than 20 years of experience in the automotive industry includes positions in retail sales, F&I and dealership management and a number of successful entrepreneurial ventures.
Kevin has been a featured speaker at events sponsored by Nissan Extended Services of North America, Hyundai Motor Finance Company, Honda Financial Services and DealerTrack. He also presided as the Master of Ceremonies at the 2008 Vehicle Service Contract Administrators Conference in Las Vegas.

Kumar Kathinokkula
COO
F&I Administration Solutions
Kumar Kathinokkula is the COO of F&I Administration Solutions, the leading provider of administration solutions for F&I products. He is responsible for the development and management of the SCS Auto Platform which is specifically designed to support Vehicle Service Contracts, GAP, Prepaid Maintenance, Appearance Protection and more. Previously, Kumar was Director of Product Management at DealerTrack Inc where he was responsible for the development and management of the DealerTrack Aftermarket Network and the SCS Auto platform. He has more than 15 years of technology management experience with a specific concentration in delivery of Finance and Insurance solutions on the Microsoft technology platform, including consulting experience at Deloitte Consulting and CGI Group, Inc.

Paul Knotts
Fixed Operations Director
Harry Green Chevrolet
Mr. Knotts began his career as an automotive technician at Harry Green Chevrolet in 1981 and spent three years improving his technical skills, before making a decision to accept a shop foreman position at Pulice Ford located in Shinnston WV. During his three years at Pulice Ford, he continued to improve his technical skills and was promoted to the position of Service Manager/Shop Foreman.
In 1987, wanting to expand his abilities and missing the fast pace of a large service department, Paul accepted a group leader position at Harry Green. Harry Green’s service department was operating with lateral support groups which Paul quickly adapted to this style of repair structure and was able to establish the most productive group of techs and was consistently setting new production records.
Recognized as a high potential Fixed Operations Director, in 1995, Paul’s career took a ten-fold leap in responsibility when he was sought out to return to his first place of employment and accepted a Fixed Operations Director position. With 4.4 million in fixed operations sales and significant financial loses, he was challenged to take fixed operations to profitability, increase customer satisfaction and employee satisfaction scores to above national average. He didn’t disappoint, championing the complete overhaul and modernization on the companies fixed operations. Within two years, he had led his fixed operations team to increase sales to 5.1 million in sales and profitability, while increasing customer and employee to above national average. Thirteen years later fixed operations are on track to produce 7.2 million in sales, set new profitability records and have all fixed operations above NADA standards.
Paul has a strong knowledge, passion and understanding of automotive fixed operations. His significant strengths are in the areas of strategic planning, team building, and understanding of the automotive industry. As a Fixed Operations Director, Mr. Knotts has been involved in all aspects of fixed operations.

Lewis Kuhl
Attorney
Pathman Lewis LLP
Lewis D. Kuhl is an attorney with Pathman Lewis, LLP, a Miami, Florida based law firm. He concentrates his practice in the area of motor vehicle dealer and automotive industry law and the wide variety of issues impacting the industry. He brings more than 20 years of legal experience to the firm including significant experience with motor vehicle dealer and automotive industry issues.
Before joining Pathman Lewis, Mr. Kuhl was Senior Counsel for the JM&A Group. Based in Deerfield Beach, Florida, the JM&A Group of companies is one of the largest independent insurance and automotive service contract companies in the United States. It has one of the largest dealer distribution networks throughout the United States. In addition, he also served in the legal departments of JM Family Enterprises, Inc. subsidiaries: World Omni Financial Corp. and Southeast Toyota Distributors, LLC.
Mr. Kuhl has been a frequent speaker to dealers, dealer group, state dealer associations and other industry associations on a wide variety of automotive industry related topics and issues. He also co-authored an Aspatore Special Report entitled “Understanding the Bush Administration’s Auto Bailout.” In addition, he recently appeared on CNN Headline News’s Comcast Newsmakers South Florida and has been a frequent guest on AdAgencyOnline.Net’s blog talk radio station - WAAOL, All Automotive Advertising News All The Time discussing auto industry issues.

Donald Larsen
President
Automotive Risk Management Solutions
Don Larsen brings over 30 years of combined experience in the automotive dealership service department and the vehicle service contract industries. In the more than 17 years working in the area of loss control and dealership account development and training he developed policies and procedures for measuring and regulating losses related to vehicle service contract programs and was instrumental in moving efforts to a more pro-active, “start right - stay right” approach to loss control. He also designed and implemented a loss experience analysis and reporting system, which allowed each dealership’s performance to be measured and identify undesirable trends. This system generated reports which served as a basis for ongoing discussions with program administrators, agents, dealers, and insurers virtually eliminating the need for comprehensive and costly on-site dealership audits.
In 2007 Don founded Automotive Risk Management Solutions (“ARMS”) to address the needs of businesses in the vehicle service contract and automotive industries at a time when cost containment and quality service are essential. ARMS works with insurance providers, third party administrators, automobile dealers and private equity firms providing loss experience analysis, third party administrator process evaluation, audits and training, implementation of industry best practices, dealership loss control evaluation, dealership performance reviews, audits and training, new dealership service department initiation/orientation and numerous related services. Don can be reached by phone at (847) 404-1076 - by e-mail at dlarsen@automotiverms.com or online at www.automotiverms.com

Tom Murray
President and Chief Operating Officer
Resource Automotive Inc.
Tom is President and Chief Operating Officer for Resource Automotive, Inc., responsible for all North American automotive sales activity.
He joined the company with over seventeen years experience in automotive retail where he held the positions of Vice President of a Top 100 dealer group, General Manager, General Sales Management, Used Car Director, New Car Sales Management, Director of Wholesale Operations and Financial Services Director.
Since joining The Warranty Group, Mr. Murray has served as District Manager, Area Manager, Key Account Vice President, Regional Vice President, and Executive Vice President of Sales as well as Executive Vice President.

Scott Ramer
General Manager
Finlay Honda Henderson
Scott Ramer currently holds the position of General Manager for Finlay Honda Henderson and has 34 Years in the car business beginning in 1976 as a Service Advisor at a Ford Dealership.
His background includes six years as Parts Manager with Ford, AMC and Pontiac, three years as District Service Manager with Oldsmobile division of General Motors, 20 years as Parts and Service Director for Oldsmobile, Acura, Pontiac and Toyota, and 4 Years as GM with Findlay Honda Henderson.

Brain Reed
CEO
Intersection Technologies Inc.
Brian Reed is the CEO of Intersection Technologies, Inc. that has developed F&I Express which provides e-contracting for the aftermarket F&I market place. In addition, Intersection Technologies, Inc. offers Consulting and Custom IT Development Services to aftermarket administrators and auto finance companies. Brian has over 25 years experience in the auto industry holding senior executive roles at Mercedes Benz Credit, debis Financial, PeopleFirst.com, and CaptialOne.
Prior to his current role, Brian was the founding CEO of Pricelock.com which provides fuel price protection to consumers and businesses. In 2006, Brian was honored as a “Pioneer of the Internet in the Automotive Industry” by J.D.Powers.

Michael Southerland
Vice President, New Business Development
PROCON Protect & Connect
Michael Southerland is currently employed with VP New Business Development & Race Marketing ProCon Inc. located in Knoxville, TN. Michael’s background includes manufacturing and sales of GPS products and tracking of freight, monitoring refrigeration in stores, 18- wheelers and shipping. He has experience in asset management and inventory control by satellite and financial institution payment control and collateral collection. Michael was previously employed by President of Dealer First GPS and Device Code distributor located in Franklin, North Carolina until purchased by PROCON in August of 2008. Prior to that, he was with the United Car Care Service Contract Provider located in Denver, Colorado and worked as a National Sales Manager. Michael also worked as a Sales Manager with the company Avid Insurance Services Multi product Dealership Agency located in Dunedin, Florida and also held an Executive V.P. position with APCO Easy Care Service Contracts in Atlanta, Georgia. He currently resides in the Great Smokey Mountains in a log home and has a partnership in Nitro Investments Motorsports and also sponsors nitro powered dragsters and funny cars through NHRA.

Anthony J. Stoothoff
Vice President, Business Development
Ristken Software Services
Anthony J. Stoothoff has over 25 years of Auto Industry experience. Prior to joining Ristken, Stoothoff had a 16-year tenure at Zurich/Universal Underwriters. He started as an Account Executive on Long Island, was promoted to Regional Sales Manager, and eventually reached the position of Vice President & General Manager (P&C and F&I); a role in which he served for over five years. In the earlier stages of his career he worked in retail for 8 years and served as F&I Director for a large dealer group in the New York City metro area.

David Trinder
Owner/CEO
F&I Administration Solutions LLC
David P. Trinder is the Owner and CEO of F&I Administration Solutions LLC, delivering SCS Auto, the country’s leading solution to the auto industry for the administration of vehicle service contracts, GAP, Etch, appearance protection and similar products. Delivered as a fully web-based, hosted solution, SCS Auto is a complete back end administration solution that is both efficient and affordable. Before acquiring F&I Admin, David was Senior Vice President, Network Solutions, at DealerTrack, Inc. where he oversaw the development of the new web-based SCS Auto platform and prior to that he was Chief Executive Officer of DealerAccess Canada Inc.
David has a long history of building successful companies that have consistently delivered to customer needs. In South Africa, he built and operated two businesses, and was director of a venture capital fund that focused on technology investments. David is a South African Chartered Accountant and has an MBA from the University of Cape Town.

Mark Virag
Managing Director,Provider Exchange Network
Open Dealer Exchange LLC
Mark Virag is Managing Director of the Provider Exchange Network (PEN) division of Open Dealer Exchange, LLC. He is responsible for the financial success of this division, including strategy, sales, marketing and technology. Prior to this position, Virag held senior-level technology positions at BMW Finance, AutoNation and MenuVantage. He is a leader in the field of web-based systems for automotive finance, having developed BMW InfoBahn, AutoNation Express as well as the MenuVantage menu selling system.
He graduated with a Master’s degree in Business Administration from the University of Michigan.

Damon A. Wiener, Esq.
Vice President/General Counsel
Safe-Guard Products International LLC
Damon A. Wiener, Esq. Vice President and General Counsel, Safe-Guard Products International, LLC Damon Wiener joined Safe-Guard in 2007 as Vice President and General Counsel. Damon has more than 10 years experience in the insurance and warranty industry. Damon began his career working for Georgia Insurance and Safety Fire Commissioner John W. Oxendine as an Enforcement Attorney and has subsequently
held various legal positions supporting both the underwriter and administrator sides of the F&I business. Damon brings his industry expertise to Safe-Guard to oversee the Legal and Compliance Department. He attended the University of Florida for both his undergraduate (bachelor’s degree in political science) and legal
studies (juris doctorate).