Schedule at a Glance
| Monday, September 15 | |
| 4:00pm - 6:00pm Badge Holder Pickup | |
Tuesday, September 16 |
|
7:00am - 7:00pm |
Registration |
8:00am - 12:00pm |
Pre-Conference Meetings and Workshops |
1:00pm - 1:15pm |
Welcome Address |
1:15pm - 2:00pm |
Opening Keynote Address: Innovation in Aftermarket Administration Systems |
| 2:00pm - 3:00pm | Panel: VSC Fraud, Detection & Prevention |
3:00pm - 3:20pm |
Networking Break |
3:20pm - 4:05pm |
Workshop: What's New in e-Contracting |
4:05pm- |
Workshop: Benchmarking for Uniformity |
5:00pm - 7:00pm |
Networking Reception in Exhibit Hall |
7:00pm - 10:00pm |
Poolside Networking Party |
Wednesday, September 17 |
|
7:00am - 7:00pm |
Registration |
| 7:15am - 8:15am | Breakfast and Exhibits |
8:30am - 9:10am |
Keynote: Capitalizing on Changing Markets |
9:10am - 9:30am |
Workshop: Business Intelligence |
| 9:30am - 9:50am |
Workshop: Best Practices for Safeguard Rule Administration |
9:50am - 10:10am |
Networking Break |
10:10am - 11:45am |
Breakout Sessions: |
11:45am - 1:30pm |
Lunch & Exhibits |
1:30pm - 2:50pm |
Breakout Sessions: |
2:50am - 3:10pm |
Networking Break |
| 3:10pm - 4:30pm |
Breakout Sessions: Managing a High Volume Call Center/Advances in Dealer Limited Warranty Programs |
| 4:30pm - 4:45pm |
Recap |
5:00pm - 7:00pm |
Closing Reception in Exhibit Hall |
