Conference Program
Tuesday, September 16 |
|
8:00am - 5:00pm |
Registration |
1:00pm - 1:15pm |
Greeting Greg Arroyo, Executive Editor, F&I Magazine |
1:15pm - 2:00pm |
Keynote: "Innovation in Aftermarket Administration Systems" Increased sophistication in products, faster business cycles and challenging market conditions have created an unprecedented set of business requirements for product administration systems that are flexible, agile and can be easily integrated. The current landscape of aftermarket administration systems will be presented along with vision of a future F&I product administration system that will be necessary to meet upcoming challenges. |
2:00pm - 3:00pm |
Panel: "VSC Fraud, Detection & Prevention" Like the health care industry, fraud and abuse of the system are an ever present component of VSC claims. Learn how the mega P&C insurers fight fraud with Special Investigative Units. Also learn from seasoned pros how specific schemes have been uncovered and dealt with. This is a must-see for VSC Claims Managers and Risk Managers. |
3:00pm - 3:20pm |
Networking Break |
3:20pm - 4:05pm |
Workshop: "What's New in e-Contracting?"(in conjunction w/SF) (Concord B)
With more and more lenders supporting e-Contracting and encouraging dealers to embrace the technology, learn how the dealer can share in major benefits from committing to the concept and training internally to earn efficiencies and profits. |
| 4:05pm - 4:50pm | Workshop: "Benchmarking for Uniformity" (Concord A) Presenters: John Pfalz, JM&A; Fred Brown, JM&A; Chris Kolkmeier, JM&A; Gavin Tennant, JM&A "If you aim at nothing you are sure to hit it." Comparing key performance indicators with other TPA's is not an easy task in the competitive VSC industry, so how do you know where your operation's performance stacks up compared to others in the industry? This presentation will begin the process of helping you develop meaningful performance benchmarks to help you successfully manage your VSC operations. |
| 5:00pm - 7:00pm | Exhibit Reception |
| 7:00pm - 10:00pm |
Networking Poolside Party |
Wednesday, September 17 |
|
8:00am- |
Registration |
| 7:15am- 8:15am |
Breakfast and Exhibits |
8:30am- |
Keynote: "Identifying Opportunity in Changing Markets" (in conjunction w/ F&I & SF) Mark H. Mishler, President and CEO, The Warranty Group and CEO, Resource Automotive In dynamic markets, change can be challenging. If leveraged properly, it can open up new opportunities. Learn to identify how change can drive growth.. |
9:10am- |
Workshop: "Business Intelligence" Business intelligence brings desk-top access to virtually any data that your system has captured and brings it to the people who need it, when they need it and in a format that makes sense. These tools have applications for rate making, accounting and managing risk. Actual users as well as the vendor of a system already customized for VSC administration will demonstrate the utility and man power savings available through business intelligence tools. |
| 9:30am- 9:50am |
"Best Practices for Safeguard Rule Administrations" (Concord A) Jim Ganther, President, Mosaic Interactive, LLC |
9:50am- |
Networking Break |
10:10am- |
"Work Flow Process" Robert M. Steenbergh, Esq., Co-CEO, MenuVantage Firms that have embraced imaging and built their back ship processing around this technology are enjoying remarkable efficiencies, but that is only the beginning of work flow improvements. This presentation will show you how to approach all of your business processes in the most efficient and customer focused manner. |
10:50am- |
Panel: "Underwriting & Reinsurance Security" Hitting the mark when making rates is essential for selling VSC products today and for good underwriting profitability tomorrow. Selecting the most efficient reinsurance mechanism is also key to achieving maximum profitability. This panel boosts some of the best known actuaries and reinsurance professionals in the VSC industry and they will share their knowledge and expertise with you. |
11:30am- |
"Best Practices for Red Flag Administration"
This presentation will provide a current review of the regulations that effect auto dealers and VSC providers. This presentation will also provide participants with resources to help client auto dealers who desire a comprehensive approach to their compliance efforts. |
11:45am- |
Lunch & Exhibits |
| 1:30pm- 2:10pm |
"Future IT Advances" (Concord A) Brent Allen, President, StoneEagle Insurance Systems This presentation will provide an update on the new technologies for direct marketing and selling products on the service drive. Additional information provided will include: F&I menu enhancements, the fast-growing use of web technologies and the cost of those technologies. With so many strategic choices to make you will also hear a plan to help you choose the best direction for your company. |
| 2:10pm- 2:50m |
Panel: "Selling Service Contracts on the Service Lane" (Concord A) Moderator: Sandi Dixon, Manager of Employee Sales and Dealer Retail Sales Training, General Motors Acceptance Corporation This is not a new idea, but most of those who have tried it have not been dazzled by their success, The presenters on this panel have made selling VSC's on the service lane successful. They will share their secrets for success and explain how a "financial alignment of interest: is one key element too often overlooked in programs that have failed in the past. |
| 2:50pm- 3:10pm |
Networking Break |
| 3:10pm- 3:50pm |
Panel: "Managing a High Volume Call Center" (Concord A) Moderator: Lisa Faciane, Allstate Telecom technology and manpower scheduling are central to any national call center's success. This panel will combine the successful experience of highly qualified call center executive managers with the technology expertise of the top telecom vendors in the world to help you make your call center the best it can be. |
| 3:50pm- 4:30pm |
"Advances in Dealer Limited Warranty Programs" (Concord A) Presenter: Jim Binkley, Founder and CEO, Binary Automotive Solutions Auto dealers like limited warranty programs and they are remarkably safe and profitable for the VSC providers that offer them. This presentation will define each of the several elements that will make your limited warranty offering a win-win-win proposition for the administrator, the dealer and the customer. Once the used car is sold how can administrators be sure the warranty is registered and paid for? This presentation will show you a silver bullet solution that really works! |
| 4:30pm- 4:45pm |
Recap |
5:00pm- |
Closing Reception in Exhibit Hall |
