Monday, September 26, 2011 

8:00am

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5:00pm

Registration Open
Hilton Center Foyer
Sponsored by

5:10pm 

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6:00pm 

Welcome and Evening Keynote Address
Doing Business the Right Way (Without Breaking the Bank)
Pavilion 11
Who says you have to rack up exorbitant legal fees to ensure that your company is doing things right? Each one of us has a plethora of tools and resources available with some of the best and most useful coming from within. Viewing problems from different perspectives and applying a little common sense may be more than you need to operate successfully while holding your head up high. Damon Wiener, General Counsel to Safe-Guard Products International, LLC, will share some useful and legal fees-free tips you can use to build your, your company's and the industry's reputation on a daily basis.
Keynote Speaker: Damon A. Wiener, Esq., Safe-Guard Products International, LLC
Sponsored by

6:15pm 

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7:45pm 

Welcome Reception
Barron Ballroom

Tuesday, September 27, 2011  

7:00am 

-

8:00pm 

Registration Open
Hilton Center Foyer
Sponsored by

8:00am 

-

9:00am 

Breakfast in Exhibit Hall
Barron Ballroom

9:00am 

-

10:00am 

Opening Keynote Address
After the Storm: Rebuilding the Automotive Industry
Conrad Ballroom
John Gray of Experian Automotive will examine several key areas of the automotive sales and finance industry to provide an in-depth analysis of how the current market is impacting manufacturers, retailers and lenders. After three years of retrenching, who are the winners and losers when it comes to market share? Are lenders returning to the risky days of 2007 or maintaining a level of cautious optimism? You’ll hear the answers to these questions and many more in the course of Gray’s information presentation.
Keynote Speaker: John Gray, Experian Automotive 

10:05am 

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11:15am 

Panel Session:
Technology Trends: Connecting Providers, Administrators and Dealers, Part 1
Pavilion 11
The eBusiness movement might be picking up steam, but what is hype and what is real progress? Representatives from companies leading the eBusiness evolution will converge to provide an update on the industry’s transition toward a paperless connection between dealers, administrator and providers.
Moderator: Adam Kimber, Agent Entrepreneur and P&A magazines
Panelists: Brent Allen, StoneEagle.com; L'Tonya Carr, Carr Appraisals, Inc. Kumar Kathinokkula, F&I Administration Solutions; George Laurie, LKQ Corp. 

11:15am 

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11:30am 

Networking Break
Pavilion 11
Sponsored by

11:30am 

-

12:30pm 

Workshop:
 Limiting the Inherent Risk of Too-Good-to-be-True Products 
Pavilion 11
One of the industry’s top actuaries offers his take on why products like return-of-premium-VSC, lifetime powertrain warranty, and other too-good-to-be-true lifetime promises have a high failure rate, as well as advice for dealers, agents, and administrators in managing the risks associated with such offerings and approaches to make these promises succeed.
Presenter: Gary Fagg, CreditRe

12:30pm 

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2:00pm 

Exhibit Hall Open
Barron Ballroom
(Lunch served) 

2:00pm 

-

3:00pm 

Afternoon Keynote Address:
Making Vehicle Service Contract Claims Payments Faster, Cheaper and More Efficient with Electronic Payments
Pavilion 11
Superior claim resolution requires both speed and agility.  Electronic claims payment systems provide new sophistication to claims processing.  Through the use of single-use virtual accounts, vehicle service contract administrators are significantly reducing the time to pay claims, reducing customer servicing time, lowering fraud and disputes and easing reconciliations.  In this session, participants will get a firsthand understanding of emerging trends in electronic payments & implications for vehicle service contract administrators, how electronic payments are redefining claims processing and how it can improve efficiencies and results and best practices from case studies of multiple live implementations.
Keynote Speaker: Jim Pratt, Wright Express
Sponsored by

Workshop:
Examining Month-to-Month Renewal Service Contracts
Pavilion 11
Month-to-month programs offer several key benefits, from allowing  dealers to reconnect with past customers whose warranty is about to expire to being easily added on as a separate plan when there isn’t room in a loan for a standard service contract. Hear from one of the leading experts in this product category as he offers key insights on how to manage this reemerging product segment.
Presenter: John Kerper, Kerper & Bowron

4:05pm 

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4:30pm 

Networking Break
Pavilion 11
Sponsored by

4:30pm

-

5:30pm

FIPAA Roundtable
Pavilion 11
This is your chance to change the industry!  Come join Jim Ganther, President of the F&I Providers and Administrator Association as he explains the purpose of FIPAA Association.  Participants will have the opportunity to shape the association that will help influence the industry. Everyone is invited to participate in this roundtable.
Presenter: James S. Ganther, F&I Providers and Administrators Association

5:30pm

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7:30pm

Reception in Exhibit Hall
Barron Ballroom

Wednesday, September 28, 2011

7:00am 

-

5:30pm 

Registration Open
Hilton Center Foyer
Sponsored by

8:00am 

-

9:00am 

Breakfast
Barron Ballroom

9:00am

-

10:00am

10:05am

-

11:15am

Panel Session:
Agents Sound Off on What They Need
Pavilion 11
From technology to product programs, nothing will be off the table when representatives from some of the top agencies in the business converge for this very special panel discussion. Get a frontline perspective on what F&I products dealers need, which plans are working, and how to successfully propel eBusiness adoption among dealers.
Moderator: David Trinder, F&I Administration Solutions LLC
Panelist: Chris Blakely, Blakely Enterprises, Inc; David D. Griffiths, Profit Concepts; Klay Kelso, The Plateau Group; Glen Tuscan, Dealer Commitment Services Inc.; Pete Velau, SouthWest Dealer Services; Steve Veldkamp, Great Lakes Companies

11:15am 

-

11:30am 

Networking Break
Pavilion 11
Sponsored by

11:30am 

-

12:30pm 

Panel Session:
Technology Trends: Connecting Providers, Administrators and Dealers, Part 2
Pavilion 11
The eBusiness movement might be picking up steam, but what is hype and what is real progress? Representatives from companies leading the eBusiness evolution will converge to provide an update on the industry’s transition toward a paperless connection between dealers, administrator and providers.
Moderator: David Trinder, F&I Administration Solutions LLC
Panelists:  Patrick DeMarco, Ristken Software Services; Jim Maxim, MaximTrak Technologies; Brian Reed, Intersection Technologies Inc.; Mark Virag, Provider Exchange Network (PEN)

12:30pm 

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2:00pm 

Exhibit Hall Open
Barron Ballroom
(Lunch served)  

2:00pm 

-

3:00pm 

Workshop:
Carrier/Administrator Relationship Best Practices
Pavilion 11
The relationship between carriers and administrators is not only critical to the success of an F&I program, but also to the viability of future products. Information needs to be exchanged, particularly data related to sales, risk and operations. Hear from one of top minds in the industry on what practices need to be implemented to ensure the goals held by both parties are achieved.
Co-Presenters: Lee Bowron, Kerper & Bowron and Guy Koenig, AmTrust

3:05pm 

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4:00pm 

Panel Session:
Emerging Claims Issues with VSCs
Pavilion 11
The golden rule for any F&I product is that it generates enough revenue to settle all expected claims. But with automakers now pulling back warranty protections, it’s critical that you look beyond your own data. Get inside the numbers as some of the top experts in the field reveal new claims data and trends.
Moderator: Lewis D. Kuhl, Pathman Lewis LLP
Panelists: Peter Biscardi, National Auto Care Corp; Mary A. Gant, Old Republic Insured Automotive Services, Inc.; Lori Hallissey, Protective Life Insurance; David Mathews, United Car Care; Kelly Price, National Automotive Experts

4:00pm 

-

5:30pm 

Reception in Exhibit Hall
Barron Ballroom